Terms & Policies

1. Booking

You choose your service, vehicle size, day and start time online. After you book, we reach out to answer any questions and confirm all details.

2. Pricing and payment

Prices are listed by vehicle size. Final pricing can vary with vehicle size and condition. Add-ons such as pet hair removal, seat shampoo, stain removal and odor removal cost extra and depend on condition. We will tell you the price before we start any add-on.

There is no deposit. We take payment only after we complete your service. We will tell you which payment methods we accept when we confirm your booking.

3. Where we come to you

We come to you in DC, MD and VA. Up to 30 minutes of travel is included. We do not travel more than about 1 hour.

4. Getting your vehicle ready

• Your vehicle must be empty and free of personal items.
• Tell us where we should arrive, and leave the vehicle where we have room to open the doors and work around it.
• Let us know about water and power access in your booking notes. We will confirm anything we need when we reach out.

5. Rescheduling and cancellations

Please give at least 24 hours' notice to cancel or reschedule. Just call, text or email us. We understand things come up, so please talk to us.

6. Weather

If rain, storms or extreme weather make it unsafe or unsuitable to work, we will contact you to reschedule at no charge. Covered or garage space is welcome.

7. Vehicle condition

We may decline or add a charge for vehicles in extreme condition, for example mold, biohazards, heavy pet damage or severe odor. We will always tell you before we begin.

8. Our quality promise

At the end of every service we walk you through each step and the results. Everything is quality checked, and we are ready to correct any request. If something is not right, tell us and we will make it right.

9. Paint enhancement and ceramic coating

• Paint correction removes most swirls and light defects. A scratch that goes through the clear coat cannot be polished out. Results depend on the condition of your paint. Two-step correction is available for older vehicles and more severe condition.
• A ceramic coating bonds to the paint for gloss, water beading and easier cleaning. It is not scratch-proof and it does not replace washing.
• We will go over how to care for your coating with you at the final walkthrough.

10. Existing damage and personal property

We look over your vehicle before we start and point out any existing damage. We are not responsible for damage that was already there, for parts that are loose or in poor condition, or for personal items left in the vehicle.

12. Questions

Call or text (240) 601-9451 or email vvm.detailing@gmail.com. Please also see our Privacy Policy.